It was so simple, why didn’t I just do it 5 months ago when my internet speed started slowing to a crawl? I’d been a Comcast customer for years with no complaint. But let me tell you that makes no difference when you have one :p So Verizon came today and installed fios. 20000kbps download 5000kbps upload as opposed to Comcast’s 4000kbps download & 300kbps uoload. The astounding part? It’s $2 cheaper a month..oh yeah and there’s that free month I get too. I tested it several times and I’m getting those speeds too. 20481kbps download right now. What a difference.
Edit: I called Comcast today to cancel my service. NOW they say they can meet Verizon’s deal. I said 20mb download? Then she offered me 6mbs (up from 4mbs), a free month, and $10 off each month for the next year. If I could have found a person like this just once in the last 5 months, I would still be a Comcast customer. Too little, too late might be apt but I’d have accepted that deal if they’d done it before I signed with Verizon. So yeah, too late baby.
Woo hoo! I know how frustrated you have been with your connection. Glad to see you speeding around the internet 😛
Me too, man what a relief to be able to load a page when I need to! 😉
I’m glad you got this solved. You are are at least fortunate that you have competing companies to work with. Isn’t that really bad business for Comcast to offer you a better deal ONLY after you went through all that? I am stuck with Charter because they have no competition here in the boonies except for AT&T which doesn’t give fast enough internet – god enough for email but not if you want to download something.
Yeah, pretty bad to wait til I’m canceling to offer me anything. It’s a drag when you are stuck with a company with no competition.
I haven’t been by your blog for awhile. I love the new design and must say that it’s much easier to read. Very nice! What a shame that Comcast failed to offer the customer service needed to retain you as a customer, then tried to coax you back once you made the move to a different service. When will they learn?! But I’m very happy that you now have fantastic service with lightening fast downloads and are saving money in the process!
Thanks Viki, I dreaded making the move. Going from a known to an unknown but it sure was worth it so far 😉
Does no one in the “service” industry read the books? Seems not, sometimes. A little attention can go such a long way.
So glad you’ve got it solved, my friend…
Barb
Yeah, I agree Barb. Timely attention to the problem would have been nice.