Being the indecisive wench that I am I went back to Best Buy yesterday and canceled the Verizon deal that came with my laptop. Then after that day of totally sucky speeds, I went to their web page and signed back up for it. They are scheduled to come next Friday.

Today Comcast came for their scheduled service call. I don’t know what that man did, but he did nothing to my computer so clearly the problem was elsewhere. But he got me back to normal. I have not had speeds like this for months! Frank (ComcastCares) was sure the call wouldn’t help because according to him my signal was fine. What a wonderful thing to actually be able to load a page and do what I want. They should get a few Carl types to help with their phone techs as far as I’m concerned. So after 5 months of lousy service I am good.

Will I stay good? Should I cancel Verizon once again? Last night I moved all of my stuff off my Comcast webpages, deleted my extra email addresses, changed my emails all the places I was registered and I think I will leave it just this way now. Guess I have a few days to think about it. I still think Comcast should credit me three months for the costs I incurred and the just plain lousy service I’ve been putting up with. The only thing that has redeemed them at all in my eyes is Carl, who came and was polite and courteous and understanding and bloody well fixed the thing!

Hey Comcast, if you listen to your customers at all, give Carl a raise! He has been a better representative of your company than anyone else I have talked to since this started.